- Customer Service Response Time -
Monday to Friday 10:00-18:00 (closed on national holidays)
- Important Notices -
Once payment is made on our official website, the purchase will be considered as a formal order. Please do not cancel the order casually.
Before placing an order, please double-check the size, style, color, and other details.
If the wrong item is selected and shipped, the customer must keep the product intact and apply for a return and reorder.
If you want to add items, you can log in to your member account and click "View Order" to leave a message at the bottom right.
Customer service will assist you in adding or combining orders as soon as possible.
▪︎For orders that include both pre-order and in-stock items, the items will be shipped together once they are all available.
If you need to split the order, additional shipping fees may apply.▪︎
- Pre-order items -
Additional waiting time of 7-21 days (excluding holidays) may be required.
Some items may take longer due to manufacturer and logistics factors. We apologize for any inconvenience.
- In-stock items -
Shipped within 3-5 days (excluding holidays)
- Product Out of Stock -
Korean products change rapidly, and occasional stock shortages may occur due to the manufacturer's supply.
We will contact you as soon as possible in case of product out of stock. We apologize for any inconvenience.
- Invoice Issuance -
The Ministry of Finance encourages businesses and customers to cooperate with the government's e-environmental protection and energy-saving policies and use electronic invoices more frequently.
Therefore, when a buyer places an order, it is considered as an agreement not to use a paper invoice, and an electronic invoice will be issued.
When issuing an invoice, you can fill in the carrier, donation, or unified identification number. The donation unit is the Premature Baby Foundation (1117).
Winning invoices will be notified by email from Whale Jump Technology.
- Shipping and Logistics -
Hsinchu Logistics: Taiwan
SF Express: China, Hong Kong, Macau, Singapore, Malaysia, Japan, Korea, Vietnam, and other regions (payment upon delivery)
Post Office Delivery: USA, Canada, UK, Australia, Belgium, France, Germany, Netherlands, Philippines, Thailand (shipping fee must be paid in advance)
(The free shipping offer for orders over $3000 is not applicable to regions outside of Taiwan.)
- Convenience Store Logistics -
7-11 Pickup without payment
Family Mart Pickup without payment
Family Mart Taiwan offshore convenience stores (store to store)
(When the goods are shipped, the system will send an email notification. Please confirm that your email account is correct. After the goods are delivered to the pickup store, the store will send a pickup SMS. Please pay attention!)
(Please pay attention to the pickup SMS and system MAIL notification after shipment to avoid the goods being returned)
‼️If the goods are returned due to exceeding the pickup time, the buyer needs to bear the cost of re-sending.
‼️If the goods are returned without pickup and multiple messages are sent without response, a notification will be sent again after 21 days and a refund will be processed (with the first shipping fee deducted). If the buyer still wants to purchase, a new order needs to be placed.
- Activity Rules -
ALMI reserves the right to make final modifications, changes, activity interpretation, and cancel this activity.
If there are any related changes, they will be announced on the website without further notice.
The information and photos on the website belong to Meifu International Trade Co., Ltd., and any unauthorized use is prohibited.
For any questions, please send an email to service@almi.com.tw.
*In the event of discrepancies
between the English and Chinese versions, the Chinese version shall prevail.
